Notification of Changes
The Company website may include links to third party websites. These sites are governed by their own privacy statements, and The Company is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party websites should review the privacy statement of these sites before providing them with personally identifiable information.
Information We Collect
Because of the way that World Wide Web communication standards work, when you arrive at or leave The Company website, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on The Company website, the type of browser you use and the times you access our website. We use this information to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with The Company.
"Cookies" are small files of data that reside on your computer and allow us to recognize you as a website user if you return to The Company website using the same computer and browser. We may send a "session cookie" to your computer if and when you log in to you’re account (if applicable) by entering your e-mail address and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times.
We may also use longer-lasting cookies to display your e-mail address on our sign-in form, so that you don't have to retype the e-mail address each time when you log in to your account (if applicable). Our cookie files are encoded so that your e-mail address and other information can only be interpreted by The Company.
Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information in our records. We will also retain customer service correspondence and other correspondence from The Company to you. We retain these records in order to measure and improve our customer service and to investigate potential fraud and violations of our Terms and Conditions. We may over time, delete these records if permitted by law. If you submit your e-mail address to The Company as part your interaction with the website, including but not limited to use of any of the forms on the site or through our “Contact” service or as part of a registration process (if applicable) on the website, your e-mail address will be retained by The Company for the purpose of communicating with you.
In addition, from time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
Our Use and Disclosure of Information
We collect, store and process your personal information on servers located in Canada. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
- provide the services and customer support you request;
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our User Agreement;
- customize, measure, and improve our services and the content and layout of our website; and
- tell you about targeted marketing, service updates, and promotional offers based on your communication preferences.
We also use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
Disclosure to Third Parties
The Company will not sell or rent any of your personally identifiable information to third parties. However, we disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. As The Company may outsource some of its functions, including data storage and processing, to related entities or service providers in foreign jurisdictions those related entities or service providers may be required to disclose your personal information pursuant to a subpoena or other legal process which originates in that foreign jurisdiction. We also disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
Contact with The Company’s Website Users
We communicate with users on a regular basis via e-mail to provide requested services, to resolve customer complaints, to investigate suspicious transactions and to provide informational or promotional information about The Company.
The Company is committed to handling your customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only to employees who need to know that information in order to fulfill their job responsibilities.
If you register for an account through The Company website (if applicable), the security of your account will rely on your protection of your password. You may not share your password with anyone. If you do share your password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password.